What should I do if I lose my username or password? Document Number: 10012 Use the "Obtain Your Forgotten BRISnet Username/Password" feature in the Member Services section to recover your lost username and select a new password. When using this feature, be sure and fill in the exact same information that you opened the account with. Or, you may call the accounting department (8AM-7PM EST M-F) at 1-800-354-9206 and speak with them to confirm your username and select a new password. Due to security policy we cannot provide passwords via e-mail. Recommended Link:  Obtain Your Forgotten BRISnet Username/Password Survey Please assist us in improving how we help you! Was this document easy enough to understand? Yes, it was easy. Not too difficult. No, it was too difficult. Did this document help you? Yes. It helped a little. No, not at all. Help Home    Racing Reports & Data    Pedigree Services    Software    Are You New?    Your BRISnet Account    Specials & Contests    BRISnet Accessibility    Feedback    General Information Choose a Help Topic Above, or  Search For Help:    [ Sign-up ] [ Products & Prices ] [ Bookstore ] [ Track Info ] [ Library ] [ Tech Support ] [ F.A.Q. ] [ Member Services ] [ Contact Us ]