I tried to download something, but I did not get anything, why am I getting charged? Document Number: 10055 The charge is recorded to your account just before the file begins to download. In other words after you click on a specific product for the first-time, if you have authenticated (sent username and password) the charge is recorded. Current technology does not provide us with a definite means to ensure that you are able to use the file you have downloaded. If you ever have a file that will not work, or is not what you expected, please notify our Technical Support staff by telephone or E-mail, and they will issue credit for the file. We recommend trying to resolve the issue with any file you have a problem with through the information available here and/or our Technical Support staff. Solving the issue soon will make your future experience with BRISnet less problematic. Remember for any particular file, you will only be charged one time, so you can always try again if you think you have the problem figured out. Recommended Link:  E-mail Technical Support Survey Please assist us in improving how we help you! Was this document easy enough to understand? Yes, it was easy. Not too difficult. No, it was too difficult. Did this document help you? Yes. It helped a little. No, not at all. Help Home    Racing Reports & Data    Pedigree Services    Software    Are You New?    Your BRISnet Account    Specials & Contests    BRISnet Accessibility    Feedback    General Information Choose a Help Topic Above, or  Search For Help:    [ Sign-up ] [ Products & Prices ] [ Bookstore ] [ Track Info ] [ Library ] [ Tech Support ] [ F.A.Q. ] [ Member Services ] [ Contact Us ]