What should I do if a pedigree report 'Times Out' while it is being processed? Document Number: 10130 This can usually be caused by any sort of internet interference or a slow connection to your Internet Service Provider. The first step is to disconnect from the internet, shut down your computer and try again. Shutting down will reset all of your modem connections and other hardware. If it continues to not work, you can call our Technical Support department at 1-800-354-9206. Survey Please assist us in improving how we help you! Was this document easy enough to understand? Yes, it was easy. Not too difficult. No, it was too difficult. Did this document help you? Yes. It helped a little. No, not at all. Help Home    Racing Reports & Data    Pedigree Services    Software    Are You New?    Your BRISnet Account    Specials & Contests    BRISnet Accessibility    Feedback    General Information Choose a Help Topic Above, or  Search For Help:    [ Sign-up ] [ Products & Prices ] [ Bookstore ] [ Track Info ] [ Library ] [ Tech Support ] [ F.A.Q. ] [ Member Services ] [ Contact Us ]