Q: What is Brisnet.com? A: Bloodstock Research Information Services, Inc. (Brisnet.com) provides Thoroughbred handicappers with a wealth of information unavailable elsewhere. Through Brisnet.com, you can retrieve information on more than 1.8 million Thoroughbreds, 8 million starts, 40,000 trainers, and 10,000 jockeys - in over one hundred different types of reports and data files. There are No Sign-up Fees and No Monthly Minimums required. Q: How can I sign up? A: For security reasons, we advise that only browsers that support encryption (SSL) be used to complete the Brisnet.com Online Membership Agreement. This includes the most current versions of Netscape, Microsoft Internet Explorer, and AOL. If your browser does not support secure data transfers, simply print a copy of the agreement and fax or mail it to us. In most cases, registrations received online will be processed and confirmed within a few minutes. Registrations received by fax or mail before 8:30 AM every business day will be processed the same day by 5:30 PM. Q: I have a question concerning Brisnet.com. Whom do I contact? A: Please use your username and account number in your correspondence. DO NOT send your password to us. Phone Numbers Voice Line: 1-800-354-9206 Local Line: 1-859-223-4444 Fax Line: 1-859-223-7024 Email Addresses General/Technical: brisinfo@brisnet.com Editorial: editstaf@brisnet.com Mailing Address Bloodstock Research Information Services P.O. Box 4097 801 Corporate Drive, 3rd Floor Lexington, Kentucky 40544 Q: I tried to run a report and the computer asked me for a username and a password. Where do I get this information? A: Access to Brisnet.com requires a Brisnet.com membership. For more information on becoming a Brisnet.com member click on Free Sign-up. Q: Why do I keep getting the message Unauthorized : Proper authorization is required for this area. Either your browser does not perform authorization, or your authorization has failed? A: You either have entered the wrong username/password, or have entered the correct information the wrong way. Usernames and passwords will contain only lowercase letters and number, also there will be no spaces. Q: What should I do if I lose my username or password? A: Use the Obtain Your Forgotten Brisnet.com Username/Password feature to recover your lost username and select a new password. Or, you may call the accounting department (9AM-12AM ET) at 1-800-354-9206 and speak with them to confirm your username and select a new password. Due to security policy we cannot provide passwords via e-mail. Q: I am a Web TV user, what reports are available to me? A: Using Web TV enables you to access any of our plain text reports. This excludes PDF Past Performances, Software Data Files, or any other PDF report. Q: I am a Macintosh user, can I use your service? A: Macintosh users can use any of our text reports or PDF reports. None of our Handicapping software will work on a Macintosh, unless using a PC or Windows emulator. Our Technical Support department cannot support these emulators. Q: There is a track that is currently running, but it doesn't appear on the SuperTote. Why? A: If the track is not listed on the SuperTote, BRIS is not receiving information for the odds and therefore can not show it on the SuperTote. Q: I don't understand all of the information in one of the reports/programs that I got from BRIS. Where do I get explanations on those? A: The library link on the Brisnet.com homepage has a lot of the information explaining various features and meanings to the terms used in our reports. If the information that you are looking for is not there, you can call us at 1-800-354-9206 and speak to Customer Service about handicapping reports or the Sales Department about pedigree reports. Q: I would like to sign up/discontinue a Gold/Silver membership. How do I do that? A: If you do not already have a membership, then you can sign up for one during your FREE sign up. If you are a member, and would like to get a Gold/Silver membership, you can upgrade your membership plan through Member Services, or send an email with your account name and number and your request. Click here to go to the Free Sign-up page. If you would like to discontinue your Gold/Silver account beginning the first of next month, you can either fax us a note or send e-mail with your account number and username requesting that the Gold/Silver status be terminated, or Click here to go to Member Services and select Activate/Cancel/Change Silver or Gold Discount Club from the menu. Q: I would like diskettes of your free software, how do I do that? A: At this time, you must be a member in order to receive our free software by mail. If you are a member and would like diskettes of the free software, send an email with your username or account number and the software requested to brisinfo@Brisnet.com. Q: Where can I go to get more information on your products and prices? A: Click Here for the Brisnet.com price list and samples. Q: I am having a technical problem with a BRIS product/service. What should I do? A: You will need to either contact tech support at 1-800-354-9206 (9AM-12AM) or you can send an e-mail describing your problem to brisinfo@Brisnet.com. Q: Why are some entries/results/reports posted before others? A: BRIS processes its information after getting it from the DRF, which in turn has to wait to get it from the specific track. Some tracks are more timely at processing the information, and some information is processed before other information. Q: Do you accept wagers? A: No, but our sister company TwinSpires.com does from residents of states that allow account wagering. Pedigree Reports F.A.Q. 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