In an effort to respectfully serve its customers, Churchill Downs has decided
to delay a scheduled online sale of two-day Kentucky Derby (G1) and Kentucky Oaks
(G1)
ticket packages due to a potential data error with its new
online box office.
The online sale had been scheduled to commence Wednesday at noon (EST).
“Churchill Downs regrets having to make this late announcement of a delay,
but the customer experience comes first,” Churchill Downs Racetrack President
Kevin Flanery said. “While exhaustively testing our online ticketing system, we
detected a potential data error that could have resulted in customer service
issues for some patrons. We regret any inconvenience, but the best way to serve
all patrons is to delay the online offering, address the potential data error
and offer these limited tickets at a later date. We will announce the new
date as soon as possible.”
A total of 3,000 seats were allocated for the online exclusive and included:
| * | Third-floor clubhouse box seats in sections 312-314 and
access to the Secretariat Lounge, an exclusive, upscale, indoor hospitality area that will feature premium gourmet food, an open bar, televisions, betting kiosks and live music between races (50 boxes or 300 seats which range from $6,132-$6,390 per six-seat box) |
|
| * | First-floor clubhouse box seats in section 111 (166
boxes or 996 seats which cost $1,500 per six-seat box) |
|
| * | Second-floor grandstand bleacher seats in sections 222-225 (300 seats which
range from $214-$225 per seat) |
|
| * | First-floor grandstand bleacher seats in sections
121-128 (1,404 seats which range from $172-$207 per seat) |